Delete your account and data
This page explains how to delete your account for SwingSitters, the app published by [LEGAL ENTITY NAME] and shown on Android as "Sitters", and for the website swingsitters.com. You can delete your account yourself at any time, in the app or on the web, and you do not have to give a reason.
1. Delete your account in the app
- Open the app and sign in.
- Go to Account.
- Choose Delete account.
- Read the summary of what will be deleted, then confirm.
Deletion starts straight away and you are signed out. The data listed in section 5 is deleted or anonymised in our own systems immediately. Your customer record and saved cards at our payment processor are deleted at the same moment. Your sign-in record at our sign-in provider is deleted at the same moment where our systems are able to do so, and otherwise by a member of our team within 30 days.
2. Delete your account on the web
- Go to swingsitters.com/app and sign in.
- Open Account.
- Choose Delete account and confirm.
3. If you cannot sign in
Email support@swingsitters.com from the email address on your account with the subject "Delete my account". We will confirm that the request comes from you and then delete the account, within 30 days. You do not need the app installed to do this.
4. If you have an active booking
An account cannot be deleted while it has a booking that is requested, accepted, confirmed, in progress or under review, while it has an unpaid overtime balance, or while the account itself is paused for a review by our team (email us and we will delete it as soon as the review is complete). Cancel or complete the booking first (the Cancellation Policy applies), or wait until an open incident has been resolved, and then delete. For sitters, any payout still due is sent before the account is closed.
5. What is deleted
When you delete your account, we delete or irreversibly anonymise:
- your email address, display name, phone number and sign-in record;
- for parents: your home address and home notes, emergency contact, camera and pet details, and every child's entry (nickname, birth month and year, care notes);
- for sitters: your profile, photo, biography, availability, rates, references' contact details and uploaded certificate;
- the briefs you wrote and the messages you sent, which are removed from our systems and from the other person's view; and
- your notification settings and waitlist entries.
Reviews you wrote remain, without your name, so that the other person's rating stays accurate. Reviews written about you are removed with your profile.
6. What is kept, and for how long
A limited set of records is retained after deletion because the law, or a legitimate safety reason, requires it. These records are kept separately from active accounts, with access restricted, and are not used for anything else.
| Record | Why | Kept for |
|---|---|---|
| Payment, refund and payout records (amounts, dates, the parties' internal IDs) | Tax, accounting and payment-dispute obligations | 7 years |
| Incident reports and the booking details needed to understand them | Child safety, sitter safety and legal claims | 7 years after the incident is closed |
| A record that an account was removed for a serious breach of the Community Standards | To stop that person re-registering | Indefinitely, limited to a one-way hash of the email address (not the address itself) and the reason |
| Sitter background-check and screening records | Consumer-reporting and screening laws | As long as those laws require, then deleted |
| Server logs and backups | Security and recovery | Up to 90 days, after which they are overwritten |
Card details and sitters' bank details are held by our payment processor, not by us, and are retained by that processor as its own legal obligations require.
7. Delete some data without deleting your account
- Children's entries: remove any child from your household at any time.
- Household details: edit or clear your address, home notes and emergency contact when you have no active booking.
- Sitters: remove your photo or replace your certificate at any time.
- A copy of your data: export everything we hold about you from your account before you delete it.
- Waitlist: email us and we will remove your entry.
8. After deletion
Deletion is permanent and cannot be undone. You are welcome to create a new account later, unless the old one was removed for a serious breach of the Community Standards. Uninstalling the app does not delete your account; please use one of the methods above.
9. Contact
support@swingsitters.com
[LEGAL ENTITY NAME], [MAILING ADDRESS]